> For the complete documentation index, see [llms.txt](https://copy9.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://copy9.gitbook.io/support/help/common-questions-faqs.md).

# Common Questions (FAQs)

- [Legal / Trust & Safety](https://copy9.gitbook.io/support/help/common-questions-faqs/legal-trust-and-safety.md)
- [Transparency & User Rights](https://copy9.gitbook.io/support/help/common-questions-faqs/transparency-and-user-rights.md)
- [I found the Agent app on my device. What should I do?](https://copy9.gitbook.io/support/help/common-questions-faqs/transparency-and-user-rights/i-found-the-agent-app-on-my-device.-what-should-i-do.md)
- [Why do I See Frequent Notifications About Data Sync?](https://copy9.gitbook.io/support/help/common-questions-faqs/transparency-and-user-rights/why-do-i-see-frequent-notifications-about-data-sync.md)
- [Why do you emphasize legal compliance and user consent so strongly?](https://copy9.gitbook.io/support/help/common-questions-faqs/transparency-and-user-rights/why-do-you-emphasize-legal-compliance-and-user-consent-so-strongly.md)
- [Agent app](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app.md)
- [Pre-Installation](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/pre-installation.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/pre-installation/overview.md)
- [Why is the Agent app not on the Play Store or App Store](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/pre-installation/why-is-the-agent-app-not-on-the-play-store-or-app-store.md)
- [Do I need the Admin app to use the Agent app?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/pre-installation/do-i-need-the-admin-app-to-use-the-agent-app.md)
- [Installation](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/overview.md)
- [Why does Android block the installation of the Agent app?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/why-does-android-block-the-installation-of-the-agent-app.md)
- [Why do I need to install the Agent app directly on the target device?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/why-do-i-need-to-install-the-agent-app-directly-on-the-target-device.md)
- [Why is the Agent app sometimes flagged as malware?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/why-is-the-agent-app-sometimes-flagged-as-malware.md)
- [How do I install the Agent app on Android?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/how-do-i-install-the-agent-app-on-android.md)
- [Is the Agent app available for iOS?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/is-the-agent-app-available-for-ios.md)
- [Where is the APK file after downloading?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/where-is-the-apk-file-after-downloading.md)
- [Why do I see “App not installed as package appeared to be invalid”?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/why-do-i-see-app-not-installed-as-package-appeared-to-be-invalid.md)
- [My download stops before finishing. What should I do?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/my-download-stops-before-finishing.-what-should-i-do.md)
- [I found the Agent app at the download page, but where is the Admin app?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/installation/i-found-the-agent-app-at-the-download-page-but-where-is-the-admin-app.md)
- [Post-Installing](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing.md)
- [Should I delete the downloaded APK file after installation?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing/should-i-delete-the-downloaded-apk-file-after-installation.md)
- [How to pair Device to an Account](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing/how-to-pair-device-to-an-account.md)
- [Why doesn't the Agent app offer a "Hide icon" (hide app icon) feature?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing/why-doesnt-the-agent-app-offer-a-hide-icon-hide-app-icon-feature.md)
- [Warning about hiding the app icon](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing/warning-about-hiding-the-app-icon.md)
- [Hide Icon – Disclaimer & Suggestion](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing/hide-icon-disclaimer-and-suggestion.md)
- [How to check how many services are currently active on your device](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing/how-to-check-how-many-services-are-currently-active-on-your-device.md)
- [Why doesn’t the Agent app require a username and password login?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/post-installing/why-doesnt-the-agent-app-require-a-username-and-password-login.md)
- [Device](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/device.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/device/overview.md)
- [Why doesn’t the Agent app automatically add my device after I log in or register?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/device/why-doesnt-the-agent-app-automatically-add-my-device-after-i-log-in-or-register.md)
- [Android Permission](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/device/android-permission.md)
- [Connectivity & Data Sync](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync.md)
- [Why doesn’t the Agent app automatically turn on Internet or Wi-Fi?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync/why-doesnt-the-agent-app-automatically-turn-on-internet-or-wi-fi.md)
- [What happens when the device is offline?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync/what-happens-when-the-device-is-offline.md)
- [Can I manually trigger data upload?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync/can-i-manually-trigger-data-upload.md)
- [Does the Agent app use a lot of Internet data?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync/does-the-agent-app-use-a-lot-of-internet-data.md)
- [Data Sync](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync/data-sync.md)
- [Features](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/overview.md)
- [GPS Location](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/gps-location.md)
- [Phone Contacts](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/phone-contacts.md)
- [SMS Messages](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/sms-messages.md)
- [Browser History](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/browser-history.md)
- [Photo Backup](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/photo-backup.md)
- [Phone Call Logs](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/phone-call-logs.md)
- [Phone Call Recording](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/phone-call-recording.md)
- [App Installed](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/app-installed.md)
- [Ambient Voice Recording (Audio Stream)](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/ambient-voice-recording-audio-stream.md)
- [Social Networking Message Notifications](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/social-networking-message-notifications.md)
- [Privacy](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/privacy.md)
- [Hide App Icon](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/privacy/hide-app-icon.md)
- [Battery Issues](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/battery-issues.md)
- [Diagnostic](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/diagnostic.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/diagnostic/overview.md)
- [How to determine if the Agent app is still functional?](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/diagnostic/how-to-determine-if-the-agent-app-is-still-functional.md)
- [Uninstallation](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/uninstallation.md)
- [Ovewview](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/uninstallation/ovewview.md)
- [Admin app](https://copy9.gitbook.io/support/help/common-questions-faqs/admin-app.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/admin-app/overview.md)
- [Notes](https://copy9.gitbook.io/support/help/common-questions-faqs/admin-app/notes.md)
- [Dashboard website](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website.md)
- [Ovewview](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/ovewview.md)
- [Account](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/account.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/account/overview.md)
- [What does “Access blocked: This app’s request is invalid (Error 400: redirect\_uri\_mismatch)” mean?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/account/what-does-access-blocked-this-apps-request-is-invalid-error-400-redirect_uri_mismatch-mean.md)
- [How to Reset the Password](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/account/how-to-reset-the-password.md)
- [License & Package](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package/overview.md)
- [Can I switch packages?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package/can-i-switch-packages.md)
- [Can I Extend My License Duration?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package/can-i-extend-my-license-duration.md)
- [License not accepted?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package/license-not-accepted.md)
- [Are the wrong features showing?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package/are-the-wrong-features-showing.md)
- [Multiple devices with the same license?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package/multiple-devices-with-the-same-license.md)
- [Can I Transfer a License to Another Device?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/license-and-package/can-i-transfer-a-license-to-another-device.md)
- [Payment & Billing](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/payment-and-billing.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/payment-and-billing/overview.md)
- [Reward points](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/reward-points.md)
- [Overview](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/reward-points/overview.md)
- [How to Earn More Points?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/reward-points/how-to-earn-more-points.md)
- [Can I Transfer Points Between Accounts?](https://copy9.gitbook.io/support/help/common-questions-faqs/dashboard-website/reward-points/can-i-transfer-points-between-accounts.md)