Overview

• Admin app: “Available on Google Play / App Store once approval is complete. Temporary download links are provided until then.”

• Agent app: “Only available through direct APK download, not on Google Play or App Store.”

For Admin app (Play Store / App Store)

Q: Why can’t I find the Admin app on Google Play or the App Store? A: The Admin app is currently under review by Google and Apple. Once approved, it will be available for download on both the Play Store and App Store. 👉 In the meantime, you can install the latest version from our official website or download the link provided in your account.

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For Agent app (APK only)

Q: Why is the Agent app not available on Google Play or the App Store? A: The Agent app requires advanced permissions (e.g., background location, SMS, call logs) that are not allowed by Google Play or App Store policies. 👉 Therefore, the Agent app is distributed via a direct download link (APK) only. Please download and install it using the official link from your Admin Panel.

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1) What is the Admin app used for?

The Admin app allows you to manage your account, pair devices, and view collected data.

2) How do I log in to the Admin app?

Use your registered email and password, or sign in with the authentication method supported by your account (e.g., Google).

3) What if I forget my password?

Use the “Forgot Password” option on the login screen to reset your password. 👉 Resetting your password

4) How do I pair a new device?

Go to Devices > Add Device, generate a QR or pairing code, and use it in the Agent app.

5) Can I manage multiple devices?

Yes. The Admin app lets you add and manage multiple devices under the same account.

6) How do I check device status?

Device details (online/offline, last sync time) are shown in the Devices tab.

7) What kind of data can I view?

Depending on your package, you can view location, calls, SMS, contacts, photos, and more.

8) How often is data updated?

Most data syncs every few minutes. Real-time features (like live GPS) update instantly when triggered.

9) Can I adjust which data is collected?

Yes. You can enable or disable data types for each device in the Settings menu.

10) Will I receive notifications?

Yes. You will receive push notifications for alerts, device activity, or system updates.

11) Can I remove or block a device remotely?

Yes. Use the Remove Device or Block Device options in the Admin Panel.

12) How do I upgrade my package?

Go to Account > Subscription to upgrade or renew your package. 👉 Package and billing guide

13) Is my data secure in the Admin app?

Yes. Data is encrypted and protected by secure authentication protocols.