> For the complete documentation index, see [llms.txt](https://copy9.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/connectivity-and-data-sync/why-doesnt-the-agent-app-automatically-turn-on-internet-or-wi-fi.md).

# Why doesn’t the Agent app automatically turn on Internet or Wi-Fi?

**Q:**\
Why doesn’t the Agent app automatically enable Internet or Wi-Fi connections when uploading data?

**A:**\
For privacy and security reasons, <mark style="color:blue;">**the Agent app never automatically turns on Wi-Fi or mobile data**</mark><mark style="color:blue;">.</mark>\
Modern Android systems (Android 10 and above) restrict normal apps from changing network states without the user’s explicit consent or system-level permission.

Allowing an app to enable network connections on its own could be considered **a privacy violation** or **a policy breach** under Google Play’s developer guidelines. Therefore, the Agent app only uploads data **when an active Internet connection is available**.

If the device is offline, all collected records are safely stored locally and will be uploaded **automatically once a valid Internet connection is detected**.

You can still manage how uploads behave under **Sync Data Settings**:

* Upload only on Wi-Fi
* Allow using mobile data
* Retry when the connection becomes available

> **Note:** The Agent app always respects user control and never forces Internet connectivity. It fully complies with Android’s security model and privacy policies.