> For the complete documentation index, see [llms.txt](https://copy9.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/diagnostic/how-to-determine-if-the-agent-app-is-still-functional.md).

# How to determine if the Agent app is still functional?

**FAQ: How to Determine if the Agent App Is Still Functional?**

You can verify the status of the Agent app through the **cPanel web dashboard**:

1. Log in to your cPanel site.
2. Go to **Device Settings** for the device you want to check.
3. Click on the “Check Connection” option.
4. If the device shows as **connected**, it means the Agent app is still active and functioning properly.

If the device is **not connected**, try the following steps:

* Refresh the page and run **“Check Connection”** again.
* Make sure the device has an active internet connection (Wi-Fi or mobile data).
* Confirm that the device is powered on and not in airplane mode.
* If the problem persists, consider restarting the device.
* In some cases, you may need to **reinstall the Agent app** to restore functionality.