> For the complete documentation index, see [llms.txt](https://copy9.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://copy9.gitbook.io/support/help/common-questions-faqs/agent-app/features/sms-messages.md).

# SMS Messages

#### ❓ What SMS data does the app collect?

The app collects:

* **Sender/Recipient phone number**
* **Message content** (text only)
* **Date & time**
* **Direction** (Incoming or Outgoing)
* **Status** (Sent, Received, Failed, etc.)

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#### ❓ Are deleted messages collected?

Only if they are still present in the system database when syncing occurs.\
**Deleted SMS before sync = not recoverable**.

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#### ❓ How often are SMS messages synced?

By default:

* New messages are detected **every few minutes**, or
* Synced **when a manual push command is sent** (e.g., “Sync Now”)

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#### ❓ Can I retrieve old messages sent before app installation?

No. The app only collects **messages available after installation**.\
Historical SMS from before the installation is not accessible.

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#### ❓ Can I trigger SMS sync on demand?

Yes. Use the cPanel to send a **“Sync Now”** command to the device.

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#### ❓ Are MMS or media messages supported?

Not yet. Currently, **only plain-text SMS messages** are collected.\
Support for MMS may be added in future versions.

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#### ❓ Will the user be notified when SMS are collected?

No. SMS collection runs silently in the background.\
However, you may enable optional notifications for transparency.

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#### ❓ Is the SMS data stored securely?

Yes. SMS messages are uploaded via a secure connection and stored in a protected cloud database, linked to your device ID.