Why doesn’t the Agent app require a username and password login?

The Agent app does not require login credentials, such as an email address or password. Instead, it uses a pairing process (with an OTP code or QR code) to connect the device to the parent’s or employer’s account.

This design has two important advantages:

1. Simplicity and security for the parent/boss: The person who owns the main account (parent or employer) never needs to share their email or password with anyone. The only thing required is the temporary OTP code or QR code, which is safer and much easier to use.

2. Flexibility for installation by others: In many cases, the child or employee may be the one who physically installs the app on their device. With the pairing method, they can complete the installation without needing to know the parent’s or boss’s login credentials. As long as they have the OTP code provided by the account owner, the device can be securely linked.

In short, pairing replaces the need for username/password authentication, making the setup process faster, safer, and more practical, while still ensuring the device is correctly authorized under the parent’s or employer’s account.

How to:

Go to the cPanel website, click "My Profile," and then select the "Device" tab.

You can click the "Invite" tab to view the OTP code. Then, open your device, click tab #1 to see the OTP code, and enter this OTP code on cPanel.

Or you can open your device that already has the Agent app installed. Click tab #2 to see your OTP, then at cPanel, you click the Invite tab to approve.