Overview
1. General Purpose
Q: What is the Agent app used for? A: The Agent app collects device data and reports it to your account for monitoring.
Q: Why does the Agent app not have a login screen? A: The app pairs directly with your account using a code or QR, so no personal login is required.
Q: How is it different from the Admin app? A: The Admin app is for managing and viewing data, while the Agent app silently collects it.
Q: Do I need to keep the Agent app open for it to work? A: No, once installed and paired, it runs in the background automatically.
2. Installation & Pairing
Q: How do I pair a device with my account? A: Use the QR code or pairing code provided in your Admin Panel.
Q: Do I need an internet connection during installation? A: Yes, pairing requires internet access to connect the device.
Q: Can I pair multiple devices? A: Yes, each device must be paired individually with your account.
Q: What happens if I reinstall the Agent app? A: A reinstall is treated as a new device and must be paired again.
Q: Do I need to log in with my personal account? A: No, pairing is device-based, not account-based.
Q: Why can’t I log in to the Agent app with my email and password? A: This is expected behavior. The Agent app does not support username/password login. Instead, it uses a pairing (activation) code generated from your Admin app or web dashboard.
This design keeps the Agent app simple and lightweight, and avoids complex authentication flows such as Google, Facebook, Apple Sign-In, or password-reset screens on the child’s device.
If you want to manage your account, change your plan, or reset your password, please use the Admin app or the web dashboard, not the Agent app.
Q: Can I sign in to the Agent app using Google, Facebook, or Apple? A: No. Social logins (Google, Facebook, Apple) and all other account logins are only available in the Admin app or web dashboard.
The Agent app is a lightweight background app that only uses a pairing code to connect the device to your account. This keeps the installation fast and reduces the risk of exposing your account credentials on the monitored device.
The Agent app is intentionally kept lightweight. It does not implement complex authentication flows (email/password screens, Google/Facebook/Apple sign-in, or password recovery). All of these are handled in the Admin app or web dashboard, while the Agent only uses a short pairing code to link the device to your account.
3. Permissions & Requirements
Q: Why does the Agent app request so many permissions? A: Permissions are required to collect the data types you selected.
Q: Which permissions are mandatory? A: Location, Accessibility, and Notification access are usually required.
Q: What happens if I deny some permissions? A: Features depending on those permissions will not work.
Q: Will the app still run if I close it? A: Yes, the app runs as a background service.
Q: Does the app drain the battery significantly? A: No, it is optimized to use minimal battery.
4. Privacy & Security
Q: Does the Agent app store any personal login information? A: No, it only stores the device pairing ID and secure tokens.
Q: How is my data protected? A: Data is encrypted in transit and stored securely on the server.
Q: Can other people see the app running? A: The app runs silently in the background and does not show notifications.
Q: What happens if the device is lost or stolen? A: You can remotely remove or disable the device from your Admin Panel.
5. Compatibility & Restrictions
Q: Which Android versions are supported? A: The app supports most Android devices version 7.0 and above.
Q: Why is the app not on the Google Play Store? A: The app requires advanced permissions that are not allowed on the Play Store.
Q: Can the app be installed on iOS? A: No, the current version supports Android only.
Q: Will antivirus or Google Play Protect block this app? A: Some devices may warn you; you can bypass and continue installation.
Q: What should I do if my device refuses to install the app? A: Check your security settings and allow installation from unknown sources.
6. Pre-use Concerns
Q: Do I need to configure anything after installation? A: No, pairing completes the setup automatically.
Q: How can I confirm the device is paired? A: The device will appear under your account in the Admin Panel.
Q: What kind of data will be collected? A: Data types depend on your package (e.g., location, calls, SMS, photos).
Q: Can I uninstall the app anytime? A: Yes, you can uninstall it from the device settings.
Q: Will the app affect normal phone usage? A: No, the app works in the background without interrupting daily use.
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