> For the complete documentation index, see [llms.txt](https://copy9.gitbook.io/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://copy9.gitbook.io/support/legal/refund.md).

# Refund

We want you to be delighted with your purchase. Please read this Refund Policy carefully to understand when and how refunds are issued.

## 1. Eligibility for Refunds

Refunds may be considered in the following cases:

* You have purchased a subscription or product by mistake and have **not activated or used** it.
* The product or service was **not delivered as described** due to a technical issue on our side.
* There was a **billing error** (a duplicate charge or an incorrect amount).

Requests for refunds must be made **within 7 days** of the original purchase date.

## 2. Non-Refundable Situations

We do not provide refunds in the following cases:

* The product or service was **successfully used, activated, or accessed**.
* You changed your mind after the purchase, or no longer need the service.
* Refund requests made **more than 7 days after** the purchase date.
* Issues caused by third-party platforms, custom modifications, or misuse of the product.

## 3. How to Request a Refund

To request a refund:

1. Contact our support team at support@ with your order ID and payment details.
2. We will review your request within **3–5 business days**.
3. If approved, the refund will be processed to your original payment method within **5–10 business days**, depending on your payment provider.

## 4. Subscription Cancellations

You may cancel your subscription at any time from your account dashboard.\
Cancellations prevent future billing but do **not automatically trigger a refund** for the current billing period unless specifically approved under this policy.

## 5. Contact Us

If you have any questions about our refund policy, don't hesitate to get in touch with our support team at the Contact session.