“I cannot see WhatsApp/Messenger/Instagram message notifications in Copy9.”
Follow the steps below.
1. Check that Notification Access is enabled
On the child’s device:
Settings → Notifications → Notification Access
Make sure Copy9 is turned ON.
2. Check if the social networking app shows content in notifications
Each app has its own notification settings.
For example, on WhatsApp:
WhatsApp → Settings → Notifications → Message notifications → Show preview = ON
If preview is OFF, Copy9 will not receive message text.
3. Check system privacy settings
Some devices hide notification content by default.
Go to:
Settings → Lock Screen → Hide Content / Sensitive Notifications
Turn OFF any setting that hides message details.
4. Ensure “Do Not Disturb” is not blocking notifications
Go to:
Settings → Sounds & Vibration → Do Not Disturb
Disable or allow notifications from all apps.
5. Confirm that the app actually generated a notification
Copy9 only receives new notifications.
If:
the app was open on screen
chats were already viewed
the sender is archived or blocked
→ No notification is created, so Copy9 receives nothing.
6. Check battery optimization / background restrictions
Some devices restrict apps from receiving notifications.
Go to:
Settings → Battery → App Optimization / Battery Saver
Allow Copy9 and the messaging app to run without restrictions.
7. Check if the notification only displays “New message”
Some apps show limited previews based on privacy mode.
Example:
“New message from a contact”
In these cases, Copy9 cannot extract message content.
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